Frequently Asked Questions
24 questions across general, billing, features, technical and industry topics.
Genel
What is Bakiyem?
Bakiyem is a cloud-native accounting and operations platform built for jewelers and precious-metal businesses. It combines POS, inventory, workshop loss tracking, triple-book ledgers and mobile apps under one account.
Which devices are supported?
You can use native iOS and Android apps plus a web panel. Data syncs in the cloud and one account can be used across multiple devices.
Is an internet connection required?
A stable connection is recommended for sync and security updates. Short outages may be tolerated with local caching; data reconciles when you are back online.
Is my data secure?
Traffic is encrypted and access is controlled with tokens and roles. We recommend strong passwords and your own backup policy for exports.
Is Turkish supported?
Yes. The interface supports Turkish and English; labels and flows follow your selected locale.
Abonelik & Ödeme
How long is the free plan valid?
The trial tier is unlimited in time but limited by customer and receipt quotas. Upgrade when you need more capacity.
Can I cancel anytime?
Yes. Cancel at the end of your billing period according to our terms and your payment provider rules.
Which payment methods are accepted?
Card payments are processed via Iyzico. Wire/EFT may be available for enterprise agreements.
What is a lifetime license?
A one-time payment model for unlimited-duration use. Eligibility is confirmed by the admin team.
How do I get a custom price plan?
Contact sales to request flexible terms with physical payment and monthly approval where applicable.
Can I get invoices or receipts?
Card transactions generate receipts from the payment provider. For formal invoicing, contact us with your company details.
Özellikler
How does workshop loss tracking work?
Enter target vs actual weights on work orders; period reports calculate loss variance automatically.
What is triple-book accounting?
Parallel recording across metal weight, cash and value perspectives—designed for transparent jeweler’ ledgers.
Can I manage multiple branches?
Branch management unlocks on higher tiers with per-branch permissions and stock visibility.
What is the field staff module for?
Lets field teams manage customer balances and collection flows on mobile while staying synced with HQ.
What is NISABA AI?
An AI layer for signals and forecasts on precious metals and FX—available on upper tiers or enterprise packages.
Are FX rates updated automatically?
Yes. Rates refresh from configured sources and transactions use the rate you select at posting time.
Can I perform stock counts?
Yes. Record counts and variance reports; karat/SKU cards keep inventory precise.
Teknik
Can I migrate existing data?
Bulk import via CSV or supported templates is possible. Large migrations may need guided onboarding.
Can I give my accountant access?
Create limited users and roles for accountants; auditors can rely on exports as well.
Is there an API integration?
Enterprise projects can request APIs/webhooks; standard plans focus on panel and mobile flows.
Sektör
Can traveling sales teams use Bakiyem?
Yes. Field sales, AR and collections are managed on mobile in sync with HQ.
Is it suitable for gemstone jewelry workshops?
Workshop cards and variants support job costing for stone-set pieces.
Is it suitable for wholesalers?
Higher tiers and branch options fit wholesale volumes, price lists and heavy receipt flows.